Refund Policy

At UEFNMarketplace, we want every purchase to meet your expectations. Because digital assets are instantly downloadable and non-returnable by nature, refunds are evaluated on a case-by-case basis according to the guidelines below.

1. Eligibility for a Refund

You may request a refund if:

• The asset is significantly not as described — the listing materially misrepresents the content, quality, or compatibility of the asset.
• The asset is technically defective — the files are corrupt, incomplete, or fail to function as documented by the seller.
• Duplicate purchase — you were charged more than once for the same asset due to a payment error.
• Unauthorized transaction — the purchase was made without your consent (e.g. compromised account).

2. Non-Refundable Situations

Refunds are generally not granted when:

• You simply changed your mind after purchasing.
• You did not review the asset description, preview images, or compatibility information before purchase.
• The asset works as described but does not meet your subjective expectations or personal preferences.
• You have already used the asset in a shipped or published project.
• The refund request is submitted more than 14 days after the purchase date (see timeframe below).

3. Refund Request Timeframe

Refund requests must be submitted within 14 calendar days of the original purchase date. Requests made after this window may be denied unless exceptional circumstances apply (e.g. a defect discovered later that could not reasonably have been identified earlier).

4. How to Request a Refund

1. Open a refund request. Go to Purchases in your dashboard and choose Request refundon the order. Say what's wrong and what would make it right — a full refund, part of the price back, or a fix.
2. The seller has 72 hours to respond. They are notified straight away and can refund you in full, or reply in the case chat — many issues are solved with an update or a quick explanation. You can add screenshots and files to the case.
3. If you can't agree, our support team decides.If the seller doesn't answer in time the case goes to our team automatically; if they decline, either of you can send it there. Our team reads the whole conversation and the evidence and replies in the same case, normally within 3–5 business days. Track every case under Refunds & disputes.

Can't use the dashboard? Email contact@studio505.dev or use our Contact page with your order details instead.

5. Refund Process

Approved refunds are processed as follows:

• Refunds are issued to the original payment method (credit/debit card via Stripe).
• Processing typically takes 5–10 business days to appear on your statement, depending on your bank.
• After a full refund, your access to the asset (including download rights) is revoked. After a partial refund you keep access.
• For multi-item purchases, partial refunds may be issued for individual items while retaining access to the remaining assets.

6. Buyer Plus Discount & Refunds

If you received a Buyer Plus 5% discount on a purchase and subsequently request a refund, the refund amount will reflect the actual amount charged (i.e., the discounted price). The discount is not separately refunded or credited.

7. Commission Escrow Refunds

Commissions use an escrow system. Refund handling for commissions differs from standard asset purchases:

• Mutual cancellation: If both the buyer and seller agree to cancel the commission before delivery, escrowed funds are returned in full to the buyer.
• Disputed cancellation: If one party requests cancellation and the other disagrees, UEFNMarketplace will review the contract, messages, and deliverables to make a binding determination on whether a full or partial refund is appropriate.
• Milestone-based contracts: For commissions with milestones, only the escrow for incomplete milestones may be refunded. Funds for milestones already approved and released to the seller are non-refundable.
• Non-delivery: If a seller fails to deliver within the agreed timeframe and does not respond to communication, the buyer may request a full refund of all escrowed funds.

8. Subscription Cancellations & Refunds

Subscription payments are non-refundable, except where the law requires a refund. The exceptions below are the ones the law requires; we do not refund unused time, forgotten cancellations or renewals you did not use.

• Cancelling:You can cancel at any time with the "Cancel subscription" button in your plan settings. You are not charged again, and your benefits stay active until the end of the period you have already paid for. Cancelling does not refund the current period.
• Free trials: If you cancel a Buyer Plus free trial before it ends, you are never charged. We email you a reminder 3 days before the trial ends. A trial that converts because it was not cancelled in time is a normal paid subscription from the first charge.
• EU/EEA and UK consumers — 14-day right of withdrawal:If you are a consumer (subscribing for personal use, not for a business), you may withdraw from the subscription within 14 days of your first payment. Because you asked for the service to start immediately, we refund the payment minus a proportionate amount for the days you had the service (Directive 2011/83/EU, art. 14(3)). The right applies once, to the start of the subscription — later renewals do not restart it. To withdraw, send a clear statement (for example, "I withdraw from my subscription") to contact@studio505.dev within the 14 days.
• Business subscribers: Seller plans bought for business purposes (for example, to sell assets) are not consumer contracts, so the withdrawal right above does not apply.
• Billing errors: If we charge you when we should not have (a duplicate charge, a charge after you cancelled, or the wrong amount), we refund the incorrect amount in full. Contact contact@studio505.dev.
• Changing plans: Upgrades take effect immediately; the price difference for the rest of the current period is charged on a prorated basis. Downgrades take effect at the end of the current billing period, and no refund is issued for the remaining time on the higher plan.
• Nothing in this section limits any other rights you have under mandatory consumer law, such as when a paid feature does not work as described.

9. Seller Earnings & Refunds

When a refund is approved, the corresponding seller earnings and platform fee are reversed. Sellers are notified of all refund actions on their dashboard. Repeated refund-worthy complaints about a seller's assets may result in additional review under our Community Guidelines.

10. Free Assets

Free assets do not involve a financial transaction and are therefore not subject to this refund policy. If a free asset is defective or misleading, please report it so we can take appropriate action.

11. Chargebacks

We strongly encourage you to use our refund process rather than filing a chargeback with your bank. Chargebacks incur additional fees and may result in temporary suspension of your account while the dispute is investigated.

12. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time, at our sole discretion, without prior notice. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be communicated via email or a notice on the platform where required by law. Your continued use of UEFNMarketplace after changes are posted constitutes acceptance of the revised policy.

13. Contact

Questions about refunds? Reach out at contact@studio505.dev or visit our Help Center.